Last updated 6th June 2021 12:00 (GMT)
This website is operated by Deqo Software Ltd (11594409) [trading as Metro Retro]. We are a software product company based in the UK making tools to enhance team productivity.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘processor’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to provide users with support features and analytics for our website. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
We collect personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below), or if such is contained in any of your Notes.
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
We use this personal information to:
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
We routinely share your email address and name with our support tool provider Intercom and our email service providers Mailgun and Mailjet. This data sharing enables us to send marketing emails to opted in users via Mailgun and Mailjet, plus the ability to offer support to users via Intercom. Some of these third party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We may transfer your personal information to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows:
Such countries do not have the same data protection laws as the UK and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the UK and EEA, any transfer of your personal information will be subject to equivalent safeguards as permitted under GDPR Article 46(5) of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. To obtain a copy of such safeguards see here: https://www.intercom.com/help/en/articles/1385437-how-intercom-complies-with-gdpr
See ‘Cookies and other tracking & analytics technologies’ for details of the information submitted to Intercom. You may opt-out of having this information collected or submitted to Intercom; to do so please contact us at firstname.lastname@example.org.
If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK OR area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
We use analytics tools to gather user information whilst they use the service. This is to allow the Metro Retro team to analyse how, when and why you use the service in an attempt to improve and innovate the product.
We would like to send you information about products and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email,
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes upon registration Click here https://metroretro.io/account to see what this form looks like and review your preferences.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
It may take up to 7 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
You can read more about how we keep your personal information secure on our Security page.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].
Please contact us at email@example.com if you have any questions about this privacy notice or the information we hold about you.