Last updated 11th October 2019 00:00 (GMT)
In order for Metro Retro to operate effectively it is required to collect certain pieces of user data. This can be broken down into three areas:
1 - User Supplied: This encompases the email address, first & last name and marketing message preferences provided by users upon account creation. It also refers to any direct contact a user has with the Metro Retro team e.g. a support question via the Help icon.
2 - Automatic User System Activity: This includes logging of user behavior within the system. Specifically, but not limited to, logins, creation or joining of boards, tutorial participation and error tracking.
3 - Third Party Supplied: Metro Retro uses third party systems within its service, specifically notably Google, Github & Slack social login integration. As a result, Metro Retro will receive basic profile information from these third parties through the authorization procedures followed by that service. We only use name, email and profile picture data from these integrations.
Users personal data will be used where it is necessary to enable us to provide you with the service as part of our agreed terms and conditions with you. This includes using your personal data for the following purposes:
- Contact by Metro Retro to the user
- Linking user created content to an account for returned use by the user(s)
We are unable to provide you with an account if you do not provide us with your name and email address.
We may also process your personal data, where it is in our legitimate interest to do so to improve our service, such as by understanding user activity levels in an attempt to ensure and improve software stability and performance and to analyse usage.
Users personal data is stored in a cloud database service hosted within the EU. Data is transmitted between users and Metro Retro using standard encryption methods (HTTPS/WSS).
Metro Retro makes all attempts to comply with UK Data Protection legislation which is currently the European General Data Protection Regulation (GDPR) in conjunction with the Data Protection Act 2018. Full information on this regulation can be found here: https://eugdpr.org.
You have the right to lodge a complaint with the ICO if you have concerns about the way your personal data is being handled: firstname.lastname@example.org.
In compliance with GDPR policy, all Metro Retro users have the right to access, modify or delete their personal data being used by Metro Retro. You can also request that we restrict what we use your data for by asking us to deactivate your account so that we only store your data but undertake no further processing. You can ask us to stop using or processing your data as well where it is not necessary to fulfil our legal obligations. If you no longer wish to use our product, you can also ask us to cancel your account. This is known as an “Individual Rights” request. Should a user wish to make such a request, then they will need to email: email@example.com and provide the following information within the body of the email:
- Users first and last name
- Users email address
- Attachment confirming users identity (matched against first & last name)
- A clear explanation of the personal data that the user would like to enforce their privacy rights on.
Metro Retro commit to acknowledging your email within 72 hours, and will potentially request additional information. Once the request from the user if understood by Metro Retro, the personal data request will then be processed within one month of the identification being received.
Please be aware that is a users responsibility to update their own data and to request these updates of Metro Retro where necessary.
In the event of a data breach, Metro Retro will inform the local Information Commissioners Office (ICO) within 72 hours of the breach being found. Metro Retro will also contact all affected users to alert them to the breach and offer them the opportunity to change or delete their account details.
Metro Retro will only contact users with information that they deem important to continue using the software or to maintain a user’s rights. They will use the email address provided by the user on account creation. Should a user wish to contact Metro Retro, they can do so by using the following email address: firstname.lastname@example.org.
Additionally, if a user has opted in to receiving marketing or product messages from Metro Retro, then we will contact them with these messages on the email address provided upon account creation. Users have the ability to opt in or out of these messages at any point and can do so by visiting their account page and unchecking “Subscribe to periodic updates from the Metro Retro team”.
Metro Retro uses analytics tools to gather user information whilst they use the service. This is to allow the Metro Retro team to analyse how, when and why you use the service in an attempt to improve and innovate the product.