Privacy Policy

Last updated 6th June 2021 12:00 (GMT)

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by Deqo Software Ltd (11594409) [trading as Metro Retro]. We are a software product company based in the UK making tools to enhance team productivity.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘processor’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website: metroretro.io only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to provide users with support features and analytics for our website. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below), or if such is contained in any of your Notes.

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name and email address

We use this personal information to:

• create and manage your account with us
• provide goods and services to you
• notify you of any changes to our website or to our services that may affect you
• improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• vital interests: where our use of your personal information is necessary to protect you or someone else’s life
• public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Who we share your personal information with

We routinely share your email address and name with our support tool provider Intercom and our email service providers Mailgun and Mailjet. This data sharing enables us to send marketing emails to opted in users via Mailgun and Mailjet, plus the ability to offer support to users via Intercom. Some of these third party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Transfer of your information out of the UK and EEA

We may transfer your personal information to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows: 

• USA in order to utilise the Intercom service which provides our in-tool support feature.

Such countries do not have the same data protection laws as the UK and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the UK and EEA, any transfer of your personal information will be subject to equivalent safeguards as permitted under GDPR Article 46(5) of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. To obtain a copy of such safeguards see here: https://www.intercom.com/help/en/articles/1385437-how-intercom-complies-with-gdpr

See ‘Cookies and other tracking & analytics technologies’ for details of the information submitted to Intercom. You may opt-out of having this information collected or submitted to Intercom; to do so please contact us at contact@metroretro.io.

If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK OR area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and other tracking & analytics technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We only use strictly necessary cookies within our service to maintain a users logged in session. Once this session expires or a user logs out then the cookie is removed. However, Metro Retro does utilise third party analytics tools (see below) and Google, GitHub and Slack social login integration which also use cookies. If you would like information on how they use cookies, please refer directly to their websites. Additionally, you can find further information on how third parties and your browser may use cookies here: aboutcookies.org. 

We use analytics tools to gather user information whilst they use the service. This is to allow the Metro Retro team to analyse how, when and why you use the service in an attempt to improve and innovate the product.

In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us: contact@metroretro.io.

Marketing

We would like to send you information about products and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email, 

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes upon registration  Click here /account to see what this form looks like and review your preferences.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

• contacting us at contact@metroretro.io
• using the ‘unsubscribe’ link in emails
• updating your marketing preferences here /account

It may take up to 7 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email us at contact@metroretro.io 
• let us have enough information to identify you: name and email address 
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates [including any account or reference numbers, if you have them]

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

You can read more about how we keep your personal information secure on our Security page.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this website privacy policy

This website privacy policy was published on 29th April 2019 and last updated on 6th June 2021.

We may change this website privacy policy from time to time, when we do we will inform you via a pop up on service entry to reconfirm acceptance to the change in terms and policies.

How to contact us

Please contact us at contact@metroretro.io if you have any questions about this privacy notice or the information we hold about you.